Refund policy

Returns

Because our products are produced in small batches and include digital components, all sales are considered final except as outlined below.

If you experience an issue, you must contact us within 7 days of delivery at admin@thoolie.com, including:

We’ll review the issue and, if approved, arrange a replacement or refund at no cost to you.

Items sent back without first contacting us will not be accepted.

Please inspect your order upon delivery.

If your item is:

Approved claims will be resolved through a replacement or refund, depending on availability.

All digital downloads are non-refundable and non-returnable.

If you experience any issues accessing your files, contact us and we’ll ensure you receive your purchase.

We do not accept returns or refunds for:

Please review product details carefully before purchasing.

We do not offer direct exchanges.

If your item is defective or incorrect, we will replace it.
If you would like a different product, a new order must be placed.

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery.

However, this right does not apply to digital downloads or made-to-order goods, except where required by applicable law.

If you believe your order qualifies, contact us at admin@thoolie.com.

Once your claim is approved, refunds are issued to your original payment method.

Please allow:

If more than 10 business days have passed since approval, contact us at admin@thoolie.com.

For any questions regarding returns or refunds, contact us at:
admin@thoolie.com